Help Centre

Frequently Asked
Questions

Everything you need to know about 55sce — from registering your account and making your first PKR deposit to understanding bonus terms, betting on cricket and staying safe while you play.

25 Questions Answered
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Browse 25 detailed Q&A pairs covering everything from account setup and PKR deposits to cricket betting rules and self-exclusion. Use the search bar above to find any topic in seconds.

Live Support

Can't find your answer here? The 55sce support team is available 24 hours a day, 7 days a week in English and Urdu. Reach us at [email protected] for personalised assistance.

Responsible Play

Our FAQ includes a dedicated section on account security and responsible gambling — covering deposit limits, cooling-off periods and self-exclusion. Playing safely is a first-class priority at 55sce.

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Category 01

Account & Registration

To create a 55sce account, click the Register button on the homepage and complete the registration form with your full legal name, date of birth, email address and preferred currency. You will need to verify your email address before your account becomes active. Registration is free and takes under two minutes.

55sce is accessible to users in Pakistan, including those in Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan and Peshawar. However, online gambling is subject to Pakistan's Prevention of Gambling Act, 1977 and other applicable laws. It is your sole responsibility to verify that your participation is lawful in your specific jurisdiction before registering.

You must be at least 18 years of age — or the higher minimum age required by the operator or the applicable license jurisdiction — to register and use 55sce. We apply strict age verification as part of our KYC process and reserve the right to request proof of age at any time. Accounts belonging to minors are immediately closed.

No. Each individual is permitted to hold only one registered account on 55sce. Creating duplicate accounts is a breach of our Terms and Conditions and may result in suspension of all associated accounts, forfeiture of any balances and a permanent platform ban. If you accidentally create a duplicate account, contact our support team immediately.

55sce may request a valid CNIC (Computerised National Identity Card) or passport to verify your identity and age. Proof of address — such as a recent utility bill from any Pakistani city — and payment method verification may also be required. KYC documents can be submitted through the verification section of your account dashboard.

To reset your password, click the Forgot Password link on the login page and enter your registered email address. A password reset link will be sent to that address. Follow the link to set a new password. If you do not receive the email within a few minutes, check your spam or junk folder. Contact support if the issue persists.

Category 02

Deposits & Withdrawals

55sce supports a range of payment options as displayed in the cashier section. Familiar Pakistan payment references include bank transfers via HBL, UBL, Meezan Bank and Bank Alfalah, as well as mobile wallets. These are provided as familiar context only — 55sce does not represent that any specific provider endorses gambling or that all methods will always be available.

Minimum deposit amounts are displayed in the cashier section of the Platform and may vary by payment method. Amounts are denominated in PKR where your account currency is set to Pakistani Rupee. Please check the cashier at the time of deposit for the current minimum, as limits may be updated periodically.

Withdrawal processing times vary depending on the payment method selected and whether your KYC verification is fully complete. Withdrawals are subject to our internal review process before they are dispatched. Please ensure your account is fully verified and that all applicable bonus wagering requirements are met before submitting a withdrawal request to avoid delays.

No. As part of our anti-money-laundering and fraud prevention obligations, withdrawals must be made to the same payment method — and the same account holder name — as the deposit source. Third-party withdrawals are not permitted under any circumstances. This rule applies to all accounts regardless of the payment method used.

55sce does not charge platform-level fees on standard deposits or withdrawals. However, your payment provider — whether a bank such as HBL or UBL, or a mobile wallet — may apply their own transaction or conversion fees independently of 55sce. Review your payment provider's fee schedule before initiating a transaction.

Category 03

Games & How to Play

55sce offers a wide range of sports betting markets, with particular depth in cricket — including PSL T20, ICC World Cup, bilateral Pakistan series and other international fixtures. Additional sports include football, UFC and MMA, tennis, basketball and more. Live in-play betting is available on selected events, including major cricket and football matches.

Live in-play betting allows you to place wagers on events that are already in progress. Odds update in real time based on the state of play. You can bet on outcomes such as the next wicket, next over runs or match winner during a PSL T20 match. Bet settlement follows the specific market rules displayed at the time of bet placement.

55sce offers a full casino suite including live dealer games — such as live roulette, live baccarat and live blackjack — alongside an extensive slot games library, classic table games and instant-win titles. Live casino games are streamed in real time from professional studio environments with real dealers, providing an authentic casino experience.

All casino game outcomes on 55sce are determined by certified random number generator (RNG) systems. RTP (Return to Player) figures for individual games are provided for reference within the game information panels. Past outcomes do not influence future results. Sports betting odds are set by our trading team and reflect probability-based calculations at the time of publication.

Yes. Cricket is one of the most popular betting categories at 55sce. Markets are available for PSL T20 fixtures, ICC events including the Cricket World Cup and Champions Trophy, bilateral Test and ODI series, and other international competitions. Market depth and availability vary by fixture. Check the sportsbook for current and upcoming cricket events.

Category 04

Bonuses & Promotions

55sce offers a range of promotions including welcome bonuses for new registrations, deposit match bonuses, free bet credits, reload offers and loyalty rewards. All bonuses are subject to specific promotional terms including wagering requirements, maximum bet limits during bonus play and expiry periods. Full details are published alongside each promotion in the promotions section.

A wagering requirement — also called a rollover — is the total amount you must bet using bonus funds before any associated winnings become withdrawable. For example, a PKR 1,000 bonus with a 30x wagering requirement means you must place PKR 30,000 in qualifying bets before withdrawal is permitted. The exact requirement is stated in each promotion's terms.

No. Bonus funds and any winnings generated from bonus funds cannot be withdrawn until all applicable wagering requirements are fully met. Requesting a withdrawal while a bonus is active may result in forfeiture of the bonus balance and associated pending winnings. We recommend reviewing the full bonus terms before opting into any promotion.

Yes. All bonuses at 55sce carry an expiry date or validity window, which is stated in the individual promotion's terms. Bonuses not used or fully wagered within the validity period are automatically removed from your account. No compensation is provided for expired bonus funds. Check the promotions section for the expiry date of any active bonus on your account.

Bonus abuse — including creating multiple accounts to claim multiple bonuses, structured play designed to exploit wagering contribution rates, use of automated betting software or collusion — is strictly prohibited. If abuse is detected, 55sce reserves the right to void the bonus, forfeit any associated winnings and suspend or permanently close the accounts involved.

Category 05

Security & Responsible Gambling

Use a strong, unique password for your 55sce account that you do not use on any other site. Enable two-factor authentication where available. Never share your login credentials with anyone, and always log out of your account when using a shared or public device. If you suspect unauthorised access to your account, contact our support team immediately and change your password.

55sce provides a full suite of responsible gambling tools accessible from your account settings, including deposit limits, loss limits, session time limits, reality-check notifications, cooling-off periods and self-exclusion. Limit reductions take effect immediately. Self-exclusion suspends your account for a defined period — from 6 months up to permanent — and cannot be reversed during the active exclusion term.

To self-exclude, go to Account Settings, select Responsible Gambling and choose the Self-Exclusion option. Select your preferred exclusion period — 6 months, 1 year, 3 years or permanent — and confirm. The exclusion takes effect immediately. Alternatively, contact our support team at [email protected] and request self-exclusion directly. Permanent self-exclusion cannot be reversed.

If you are concerned about your gambling, the first step is to use 55sce's self-exclusion tool to pause or close your account immediately. We also encourage you to speak to a trusted family member or friend, consult a mental health professional or counsellor in your city, and consider reaching out to internationally recognised support organisations such as Gamblers Anonymous, which offers online resources.

The 55sce support team is available 24 hours a day, seven days a week. You can reach us by email at [email protected]. Our team provides assistance in English and Urdu. For responsible gambling requests — such as account self-exclusion or limit-setting — our team will process your request without any delay, regardless of the time you contact us.

Still have a question? Our support team is here 24/7 in English and Urdu. Email us at [email protected] and we will get back to you promptly. For responsible gambling tool requests, we process these immediately — no waiting.
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